This intermediate technician provides technical support for end user systems/applications on a variety of issues, identifying, researching, and resolving technical problems. The technician also performs basic system management functions for client systems using a variety of tools such as Active Directory. He or she may coach the work of other associates.
Licenses and Certifications
*** Equivalent education, training and/or certification may be substituted for experience and education shown above ***
Working Environment: Office – Standard Office Environment
Physical Demands: Sitting, standing, and/or walking for up to 8 hours per day
Travel Requirements: No travel required for this role
Other: This position may be required to serve in an “on-call” capacity in order to provide timely response to technology failures outside of standard business hours.