Compassion International

  • Information Technology Support Technician I

    Job ID
    2018-17785
    Location Name
    Colorado Springs - GMC
    Category
    Information Technology
  • Overview

    This entry-level technician assists with technical support for end user systems/applications, helping to resolve technical problems. The associate technician further assists in performing basic system management functions for client systems using a variety of tools such as Active Directory. At this entry level, the incumbent is still learning technology support work for his or her assigned location.

    Essential Job Functions

    Responsibilities

    • Maintains a personal relationship with Jesus Christ. Is a consistent witness for Jesus Christ, maintains a courteous, Christ-like attitude in dealing with people within and outside of Compassion, and faithfully upholds Compassion’s ministry in prayer.
    • Acts as an advocate for children – raising the awareness of the needs, neglect, nurture, and potential of children in poverty and challenging and enabling those within one’s influence to greater involvement and effectiveness on behalf of children.
    • Responds to internal client requests for basic technical support, documenting, tracking and monitoring incidents to ensure a timely resolution.
    • Assists in troubleshooting basic issues to restore service and identify and resolve problems.
    • Performs of assists with desktop application deployments, client systems patching, hardware provisioning, and other general client support activities.
    • May perform system management functions related to system management toolsets such as Anti-virus and desktop management systems.
    • May engage with third party technical experts as needed to resolve technical problems and restore service.
    • May provide some general administrative support.

    Qualifications

    Faith

    • Has a personal relationship with Jesus Christ.



    Culture

    • Accountable for supporting, upholding, and engaging in Compassion's core "Cultural Behaviors" in all internal and external communication and relationships.


    Education

    • High School Diploma Information Technology, Computer Information Systems, Disaster & Emergency Management or related discipline


    Work Experience

    • N/A No experience is required beyond the minimum education requirement.


    Licenses and Certifications

    • In some locations proficiency in English or another second language may be required.


    *** Equivalent education, training and/or certification may be substituted for experience and education shown above ***



    Working Environment: Office – Standard Office Environment

    Physical Demands: Sitting, standing, and/or walking for up to 8 hours per day

    Travel Requirements: No travel required for this role

    Other: This position may be required to serve in an “on-call” capacity in order to provide timely response to technology failures outside of standard business hours.

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