Compassion International

  • Sponsor Donor Processing Associate I (Korean Markets)

    Job ID
    2018-17655
    Location Name
    Colorado Springs - GMC
    Category
    Operations and Administrative
  • Overview

    This entry-level associate follows established procedures to process all Sponsor and Donor Processing (SDP) department exceptions as directed. This associate further maintains financial and sponsor/child relationship within accounts, allocating donations and commitments to appropriate funds and accounts. Must be fluent in Korean and English.

    Essential Job Functions

    Responsibilities

    • Maintains a personal relationship with Jesus Christ. Is a consistent witness for Jesus Christ, maintains a courteous, Christ-like attitude in dealing with people within and outside of Compassion, and faithfully upholds Compassion’s ministry in prayer.
    • Acts as an advocate for children – raising the awareness of the needs, neglect, nurture, and potential of children in poverty and challenging and enabling those within one’s influence to greater involvement and effectiveness on behalf of children.
    • Completes tasks such as data entry, written correspondence, basic financial transactions, and account services. Provides customer service to Korean speaking constituents.
    • Processes a high volume of daily monies, logs deposit amounts, and makes adjustments to journal entries and refunds into a database.
    • Maintains a high volume of regular constituent accounts. Resolves simple account problems, escalating to senior associates when needed. Recommends best pairings for sponsor-requested product and commitment levels, links sponsor to children and products in computer system once assigned.
    • Researches and resolves journal entry errors or problems from personal contributions.
    • Works within the automated workflow system to allocate sponsor/donor monies to the appropriate funds or accounts.
    • Maintains assigned accounts and processes a high volume of regular transactions.
    • Interacts with associates from other departments for instructions regarding application of funds or constituent account problems that require more information before resolution can occur for appropriate application of funds.
    • May be asked to translate documents from Korean to English and/or English to Korean.

    Qualifications

    Faith

    • Has a personal relationship with Jesus Christ.



    Culture

    • Accountable for supporting, upholding, and engaging in Compassion's core "Cultural Behaviors" in all internal and external communication and relationships.


    Education

    • High School Diploma


    Work Experience

    • Must be fluent in Korean and English, speaking and writing.
    • Must type at least 45wpm.


    *** Equivalent education, training and/or certification may be substituted for experience and education shown above ***



    Working Environment: Office – Standard Office Environment

    Physical Demands: Sitting, standing, and/or walking for up to 8 hours per day

    Travel Requirements: No travel required for this role



    Need help finding the right job?

    We can recommend jobs specifically for you! Click here to get started.