Compassion International

Sponsor Donor Relations Associate I

Job ID
2018-11086
Location Name
Colorado Springs, CO
Category
Administrative & Operations

Overview

Provides information, communication, and service to Compassion's constituents in a call center environment, educating them about the goals and environment of Christian child development in Compassion's programs across the globe, ensuring sponsor satisfaction and loyalty. 

 

PLEASE NOTE: Only local applicants will be considered for this position.

Essential Job Functions

Responsibilities

  • Maintains a personal relationship with Jesus Christ. Is a consistent witness for Jesus Christ, maintains a courteous, Christ-like attitude in dealing with people within and outside of Compassion, and faithfully upholds Compassion’s ministry in prayer.
  • Acts as an advocate for children – raising the awareness of the needs, neglect, nurture, and potential of children in poverty and challenging and enabling those within one’s influence to greater involvement and effectiveness on behalf of children.
  • Receives and/or responds to contacts, verbally and/or in written form-as applicable, from constituents fielding questions regarding numerous areas related to Compassion, constituent accounts, country/child information, general information, and/or other ministry related information.
  • Provides constituents with excellent service that builds loyalty to Compassion and the overall mission of the ministry. Reinforces sponsors commitment to the ministry.
  • Resolves constituent problems, answers questions accurately while adhering to published guidelines. Follows protocol to offer options for an on-going relationship with Compassion.
  • Communicates in a way that reflects and supports Compassion’s mission, values, vision and strategy. Responsible for achieving individual performance and attendance metrics and contributes to overall service targets.
  • As directed, participates in available training and coaching opportunities to expand knowledge and abilities related to this role.

Qualifications

Faith

  • Has a personal relationship with Jesus Christ.

Culture

  • Accountable for supporting, upholding, and engaging in Compassion's core "Cultural Behaviors" in all internal and external communication and relationships.


Education

  • High School Diploma


Work Experience

  • Customer service experience preferred.
  • Fluency in Spanish and English a plus.
  • Proficiency in Microsoft Office Suite required.
  • Aptitude to quickly and efficiently learn new computer systems.
  • Ability to handle multiple computer applications simultaneously.


*** Equivalent education, training and/or certification may be substituted for experience and education shown above ***



Working Environment: Office – Call Center Environment

Physical Demands: Sitting/standing for up to 8 hours per day wearing a headset.

Travel Requirements: No travel required for this role.



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