Compassion International

Information Technology Support Technician III

Job ID
2017-10861
Colorado Springs, CO
Category
Information Technology

Overview

This career technician provides senior technical support for end user systems/applications on a variety of issues, identifying, researching, and resolving technical problems. The technician further performs system management functions for client systems using a variety of tools such as Active Directory. He or she may coach and oversee the work of other specialists.

Essential Job Functions

Responsibilities
  • Maintains a personal relationship with Jesus Christ. Is a consistent witness for Jesus Christ, maintains a courteous, Christ-like attitude in dealing with people within and outside of Compassion, and faithfully upholds Compassion’s ministry in prayer.

  • Acts as an advocate for children – raising the awareness of the needs, neglect, nurture, and potential of children in poverty and challenging and enabling those within one’s influence to greater involvement and effectiveness on behalf of children.

  • Responds to internal client requests for technical support, documenting, tracking and monitoring incidents to ensure a timely resolution.

  • Troubleshoots advanced issues that are escalated from junior technicians to restore service and identify and resolve problems.

  • Performs desktop application deployments, client systems patching, hardware provisioning, and other client support activities.

  • Performs system management functions related to system management toolsets such as Anti-virus and desktop management systems.

  • Engages with third party technical experts as needed to resolve technical problems and restore service.

  • Provides coaching and technical advice to other staff.

Qualifications

Faith
  • Has a personal relationship with Jesus Christ.


  • Education
  • High School Diploma Information Technology, Computer Information Systems, Disaster & Emergency Management or related discipline

  • Work Experience
  • Five years Experience working in a technology client support or help desk position.

  • Licenses and Certifications
  • Certified Information Systems Security Professional credential granted by the International Information System Security Certification Consortium, Inc.

  • *** Equivalent education, training and/or certification may be substituted for experience and education shown above ***



    Working Environment: Office – Standard Office Environment

    Physical Demands: Sitting, standing, and/or walking for up to 8 hours per day

    Travel Requirements: No travel required for this role

    Other:

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